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Borrower Help Center
Get help on how to navigate your borrower dashboard and get the info you need.
14 articles
Loan Payments
Learn how to make payments for your loans
Creating FCI Account
Making a Payment on a Delinquent LoanIf you've fallen behind on your payments, read on to learn how to bring your loan current.
Making a Payment on a Past-Maturity LoanLearn how to make a payment if your loan has gone past maturity.
Making Interest Payment From Your DashboardYou can now easily make an interest payment from your Upright Borrower Dashboard.
Construction Draws
Everything you need to know to get your construction draws.
Draw RequirementsLearn more about what we consider before making a draw disbursement.
Downloading Your Statement of WorkLearn where you can find and download the Statement of Work (SOW) for your loan
Upright and TrustPoint AI Integration: Streamlining Draw ManagementLearn how to utilize the new integration with TrustPoint AI to request draws.
Extensions
All the information you need to extend your loan when you need more time.
Requesting an ExtensionWe get it, sometimes you need some more time. Read on to learn how to go about getting your loan extended.
Extension PaymentsLearn how to make a payment for your extension to keep your project on track.
Payoffs
Everything you need to know to get your payoff.
Requesting a PayoffLearn how to request and receive loan payoff
General Info
Learn how to navigate the platform, reset your password and more
Borrower Dashboard OverviewLearn the ins and outs of navigating your borrower dashboard
Logging InHaving trouble logging in? This might help...
How do I change my password?Instructions to change your Upright account password
Borrower Request LinksQuick links and directions on how to make various types of customer service requests.