Congratulations on nearing completion of your project. Whether you're selling or refinancing you'll need a payoff to close. The below provides instructions on how to get your payoff quickly and accurately so you have a smooth transaction. Requesting a payoff at least 7 business days prior to your close is recommended.
All payoff requests must be requested from your loan servicer. FCI is the servicer on the majority of loans originated by Upright. To request a payoff, please follow the below instructions.
FCI
Option 1: Email
Send an email to [email protected]. Include as much of the following information as you can in order to speed up the process for you.
Loan ID (See Servicer ID provided on your Dashboard)
Your Name
Borrower Name (Legal Entity)
Property Address
Full or Partial Payoff
Good through Date (estimated date that you will be paying the loan off)
Email address(es) that you wish the payoff to be sent.
VOM Needed (Yes/No)
If you are a title company or other third party requesting a payoff on behalf of the borrower, please also include a borrower authorization form.
If there are multiple properties secured by the loan and you are requesting a partial payoff, please include the unit number or house number for the property you are seeking to repay.
Option 2: Call
You may also call FCI at 800-931-2424. Please have the information listed above available to ensure the FCI representative can help you with your request.
Option 3: Online Request
You can submit your request at https://myfci.com/PayoffRequest
From this website, you will have the option to make a request as either the borrower or as a 3rd Party.
If you are the Borrower:
The site will direct you to log into your account. You will need your login ID and password. (How to Set Up FCI Article)
There is a menu on the left side of your screen that will allow you to request the payoff. You will need to provide the reason for payoff and a good through date.
If you are a 3rd party:
The site will direct you to provide the loan ID, Zip code of the property that you are requesting a payoff for and the last 4 digits of the TIN number. Your customer can provide you with this information from their Upright Borrower Dashboard.
Once this information is provided, basic loan details will be visible including the status of the loan, next due date and the current amount of the loan. In order to receive the requested payoff, you will be prompted to provide:
Reason for payoff
Good through Date (estimated date that you will be paying the loan off)
Your name and contact information
Borrower Authorization Form in order to verify the authenticity of the request. Please note, FCI requires this document have a "wet signature" from the borrower.
Please note that FCI will charge your account $30 for each payoff request that you make.
What Happens Next?
After you've submitted your payoff request, the servicer will compile all of the outstanding charges and produce a draft payoff statement that will be sent to your lender. The lender will then either approve the payoff statement or request the servicer correct something that may have been missed. Once the Payoff has been approved by the lender, you will be emailed the payoff statement. This process can take up to 3-5 days, which is why we recommend requesting your payoff at least 7 business days prior to needing it.
BSI
If your loan is serviced by BSI, You can email your payoff request to: [email protected]
Please include the following information
Servicer ID Number
Your Name
Company Name
Address
Full or partial payoff
Good through Date (estimated date that you will be paying the loan off).
Email address(es) that you wish the payoff to be sent.
VOM Needed (Yes/No)